MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence. Terms and Conditions

Returns & Exchanges

Locate the order conformation email sent to you after your order was made. Email customer service at info@luluwigs.com. Put the order number in the subject line. The body of your email must include the name, email address and phone number used for the order. The information in your email must match the original order.

A tracking number and receipt of the returned package is required. It will help us track and process the return.

Take your refund/exchange when the package is received.

Return & Exchange Conditions

  • Orders are able to be canceled and refunded before shipping.
  • Returns & exchanges must be initiated within 7 days of delivery
  • To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address
  • Items must be returned unwashed and undamaged.
  • Please notice that Customers are responsible for return shipping fees.
  • Email us first to state the problems with 10 days of receipt. You can send us some pictures of the wig to state your problems.
  • All are not refundable and returnable, only if there is any quality problem.
  • We do not offer Freight To Collect (FTC) service for returns.
  • Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.

Refunds will be reimbursed back to your original account after we receive back the item — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 4-10 business days to process.

Return Policy

We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 15 days of receipt.