Cancellations Policy

We understand that ordering a wig/hair extensions for your appearance is an important undertaking, However, it is important to note that our hair products are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

We offer the cancellation instruction as follows:

Sale: We are committed to meeting the needs of our customers. If you would like to change your order details, we will change for you depending on the process of production.

Locate the order conformation email you were sent after your order was made. Email customer service at info@luluwigs.com. Put the order number in the subject line. The body of your email must include the name, email address and phone number used for the order. The information in your email must match the original order.

  • Standard orders cancelled within 12 hours after payment confirmation: you will get a full refund.
  • Orders cancelled within 12 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
  • Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
  • Once the item been delivered, the order can’t be cancelled.

If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.

If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.